Source record

Published by arXiv cs.HC (T1 source). The original is at https://arxiv.org/abs/2609.01976.

Pipeline notes

The summary and note below are generated by the signal pipeline — they are Beyond Desk’s reading, not quotations from the source.

Field study with 640 customer-facing employees across two randomized experiments. Finds that information retrievability — not just reviewer capability or engagement — is a precondition for catching LLM errors. Self-generated explanations improve detection; retrieval cues sustain it under repeated use.

Reframes LLM oversight failure as an information-access problem rather than a training or motivation problem, with actionable onboarding and cueing interventions backed by sizable field experiments.

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