Experience Design: Dropping the “User” from “User Experience”
2.88T1.5 sourceNielsen Norman Group
Nielsen Norman Grouporiginal source ↗
Source record
Published by Nielsen Norman Group (T1.5 source). The original is at https://www.nngroup.com/articles/ux-vs-experience-design/?utm_source=rss&utm_medium=feed&utm_campaign=rss-syndication.
Pipeline notes
The summary and note below are generated by the signal pipeline — they are Beyond Desk’s reading, not quotations from the source.
SummaryNielsen Norman Group argues that AI requires experience design to address agents acting for people, while keeping people’s goals central to the field.
Why it mattersUseful as a boundary-setting concept for teams deciding where agent-facing interactions belong in design practice.
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