Source record

Published by arXiv cs.MA (T1 source). The original is at https://arxiv.org/abs/2608.28790.

Pipeline notes

The summary and note below are generated by the signal pipeline — they are Beyond Desk’s reading, not quotations from the source.

ASTRA is a multi-agent system for technical ticket resolution. A central orchestrator coordinates three specialist agents (historical case retrieval, log analysis, domain knowledge via MCP) and drives a judge-orchestrator refinement loop producing claim-evidence-grounded reports. Evaluated on 987 real telecom tickets, mean quality 4.13/5, fabrication below 3%, hardware faults notably harder than software.

Concrete multi-agent architecture with claim-evidence grounding and a judge-orchestrator refinement loop, benchmarked on nearly a thousand real tickets. The hardware-fault gap (Cohen's d=0.80) is a useful boundary condition for anyone building similar systems.

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No citations on record.