Source record

Published by arXiv cs.HC (T1 source). The original is at https://arxiv.org/abs/2608.19551.

Pipeline notes

The summary and note below are generated by the signal pipeline — they are Beyond Desk’s reading, not quotations from the source.

A between-subjects study (N=73) compared Traditional-Only, AI-First, and Hybrid interaction modes in a web CMS augmented with an LLM agent via MCP. AI assistance reduced clicks, navigations, and scrolling, but task duration did not differ across conditions. Individual differences accounted for roughly half the variance in delegation behavior, more than CRUD operation type.

Empirical evidence that delegation to AI agents is driven by user identity more than task demands, and that the primary benefit is reduced effort rather than speed. Useful counterpoint to speed-focused design narratives.

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