Verification Without Distrust: Reframing User-Side Oversight as Routine Epistemic Governance in Everyday Human-Chatbot Interaction
3.60T1 sourcearXiv cs.HC
Source record
Published by arXiv cs.HC (T1 source). The original is at https://arxiv.org/abs/2607.24761.
Pipeline notes
The summary and note below are generated by the signal pipeline — they are Beyond Desk’s reading, not quotations from the source.
SummaryMixed-methods survey of 153 frequent chatbot users finds no association between trust and verification behavior. The study distinguishes evaluative oversight (trust-decoupled) from interventionist oversight (trust-correlated, tied to satisfaction), identifies a satisfaction-control gap, and proposes four design directions for scaffolded oversight in conversational AI.
Why it mattersInverts a canonical HAI assumption: trust and verification are decoupled, not inverse. The satisfaction-control gap and four oversight design directions are directly useful for chatbot workflow design.
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