Source record

Published by arXiv cs.HC (T1 source). The original is at https://arxiv.org/abs/2607.24761.

Pipeline notes

The summary and note below are generated by the signal pipeline — they are Beyond Desk’s reading, not quotations from the source.

Mixed-methods survey of 153 frequent chatbot users finds no association between trust and verification behavior. The study distinguishes evaluative oversight (trust-decoupled) from interventionist oversight (trust-correlated, tied to satisfaction), identifies a satisfaction-control gap, and proposes four design directions for scaffolded oversight in conversational AI.

Inverts a canonical HAI assumption: trust and verification are decoupled, not inverse. The satisfaction-control gap and four oversight design directions are directly useful for chatbot workflow design.

Cited by

No citations on record.