Source record

Published by arXiv cs.HC (T1 source). The original is at https://arxiv.org/abs/2607.13798.

Pipeline notes

The summary and note below are generated by the signal pipeline — they are Beyond Desk’s reading, not quotations from the source.

A longitudinal study of an eight-week Microsoft 365 Copilot pilot at a state Department of Transportation (n=124) found perceived usefulness declined significantly after hands-on use. Persona migration was substantial: 40% of Skeptics moved to Cautiously Positive while 68% of Champions shifted to less enthusiastic groups, indicating expectation recalibration rather than uniform adoption.

The finding that enthusiasm drops after real use while skeptics cautiously upgrade reframes how to plan enterprise GenAI rollouts, supported by a concrete persona-tracking framework usable by adoption leads.

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